Latest ENA consumer reference panel tackles pricing reform

Originally scheduled for July, the panel was put on hold until the government released its response to the review and the future of the low fixed-charge regulations and other pricing questions were known.

Panel members included representatives from the Citizens’ Advice Bureau, Multicultural New Zealand, Grey Power, the Major Electricity Users Group, the Sustainability Trust and the Turangi-Tongariro Ratepayers’ Association.

One of the outputs sought from the panel was suggestions for communicating with consumers around pricing - which can often be quite complex, with consumers being reluctant to engage.