Webinar: Customer Segmentation

This webinar is focused on the Future Networks Forum project on customer segmentation.

This webinar is for anyone who works for an EDB. 

We are pleased to invite you to an informative and interactive webinar focused on the Customer Segmentation project. This session is an opportunity for you to learn more about the progress we’ve made and to provide valuable feedback. 

The Customer Segmentation project is being run out of the ENA Future Networks Forum (FNF) and it will help to underpin all FNF projects. It’s building a shared understanding and common language amongst lines companies about who our customers are. We’re looking at both connected consumers and non-consumer customers, their current and future needs, and the pain points in their customer journeys.   

Webinar details: 

• Date: Thursday 10 October
• Time: 2:00pm - 3:00pm 

Agenda and objectives: 

• Overview of the project’s objectives, milestones, and current progress:
  • Phase 1: Deep dive into CPO (Charging Point Operators) and DG (Distributed Generation) customer segments
  • Phase 2: Analytical modelling for residential and commercial customers 
• Review the current project status and challenges, including: 
• Data access and provision 
• Common metrics across lines companies 
• Discuss the proposed segmentation solution and gather input on:
  • Data sources, variables, and parameters
  • Output formats and use cases. 
    
    

If you would like an invitation to this webinar, please email FNF@electricity.org.nz — you will then receive an Outlook invitation.